Q. Is everything in the shop handmade?
A. Our One-Of-A-Kind products are all handmade and unique items, while our paper goods were designed, hand-illustrated, lettered, or painted and then printed for large-scale reproduction.
Q. wHERE ARE YOUR PAPER GOODS PRINTED?
A. Our gold foil stamped paper products are manufactured in Nashville, TN while our standard paper goods are printed in Pelham, AL. We use high-quality, 110 lb. Smooth Ultra White card stock for all of our paper goods.
Q. HOW DOES THE SALE OF one-of-a-kind items work?
A. One-Of-A-Kind items are handmade and unique, and will never be exactly reproduced again. Once this item is sold, there will never be another one just like it, so act fast!
Q. WHEN WILL MY ORDER ARRIVE?
A. Orders are shipped within three (3) business days from the date you place your order. Please allow extra time for the processing and shipping of One-Of-A-Kind items. For approximate shipping times by destination, please see our Shipping & Policies page. You will receive a tracking number when your order has shipped. Orders will appear as unfulfilled until you receive a tracking number.
Please note, during the holiday season or during extended shop closures, processing and shipping may take longer than three (3) days. (Girl's gotta have a vacation every once in a while!)
Q. WHAT IF MY ORDER IS A GIFT?
A. At this time, we do not offer gift wrapping. But we sure do love this wrapping paper from Paper Source!
Q. DO YOU OFFER FRAMING OPTIONS?
A. At this time, we do not offer framing options.
Q. CAN I PLACE A CUSTOM ORDER?
A. Wink Wink Paper Co. is currently accepting a limited amount of custom design projects per year, including wedding invitation suites, logo + branding projects, editorial work, album cover design, posters, merchandise, illustration, etc. Please reach out via our Contact page to talk to us about your project!
Q. CAN I CANCEL MY ORDER?
A. If you need to cancel your order, please contact us within 24 hours.
Q. Is my transaction secure?
A. We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order, if necessary. Transactions on our site are secured to ensure that your personal information remains safe. For more information about Squarespace's security and privacy policies, please click here.
Q. what if THE PRODUCT I WANT TO ORDER IS OUT OF STOCK?
A. While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we'll notify you by email of the date when the item is expected back in stock.
Q. MY ITEM ARRIVED DAMAGE. WHAT DO I DO?
A. If your item arrives damaged, please contact us and we will assist in arranging an exchange or replacement. You must contact us within 7 days of receipt of your item.
Q. CAN I FIND YOUR PRODUCTS LOCALLY?
A. As we've just opened up shop, our products are not yet being stocked in local retail shops. However, we will occasionally host pop-up shopping days at our workshop in Germantown. Keep an eye on our Instagram account for updates (@TheShopbyHMC).
Q. I have a retail shop and I want to carry your products!
A. If you are a shop owner who is interested in carrying our products, we would be happy to talk to you about wholesale pricing. Please drop us a line!
Q. I'm a designer. Do you have any advice about freelancing or how to open my own shop?
A. I try my best to do what I can to help others succeed in their dreams. If you have questions about how I've shaped my own career or need advice, you can drop me a line. I try my best to reply to all of my emails, and while I'm not able to consult every individual, I'd suggest having a look around my blog. I share a lot about my personal experiences and what I've learned so far, and I hope you find it helpful!